Returns? Please Call Or Text (216) 903-1757
PUNCH-OUT PERFORMANCE & MACHINE shipping insurance is a hassle-free solution to resolving a lost, stolen, or damaged package claim. Simply select shipping insurance in the shopping cart and you are protected. Shipping insurance applies to all products on your order and covers all tracking numbers associated with the order.
PLEASE NOTE: If you chose NOT to include shipping insurance PUNCH-OUT PERFORMANCE & MACHINE cannot be held liable for any lost, stolen, or damaged packages.
FILING TIME FRAMES
• Time to File: Maximum 20 Days from Date of Shipment
• Non-Delivery Shipments: Wait 15 Days for Domestic Shipments
• Damaged Shipments: Must Be Filed within 7 days of receipt
If your product is not replaceable and/or the product is no longer available from the manufacturer, PUNCH-OUT PERFORMANCE & MACHINE will issue you a store credit for the original purchase price of the product. This plan is nontransferable and will expire 30 days after the shipment date. All replacement shipping costs covered by PUNCH-OUT PERFORMANCE & MACHINE will be UPS ground.
Generally, once your claim has been submitted, processing takes an average of 8-10 days. After a claim is approved PUNCH-OUT PERFORMANCE & MACHINE will ship the replacement product as quickly as possible. In some cases, due to limited product availability this may take 7-14 days.