Returns – Please Call Or Text (216) 903-1757
PUNCH-OUT PERFORMANCE & MACHINE shipping insurance is a hassle-free solution to resolving a lost, stolen, or damaged package claim. Simply select shipping insurance in the shopping cart and you are protected. Shipping insurance applies to all products on your order and covers all tracking numbers associated with the order. Submitting a claim is simple, email firstname.lastname@example.org with your invoice number or call (216) 903-1757 anytime and we will begin your claim.
This coverage insures the package and its contents against damage or loss from any external cause while in transit from PUNCH-OUT PERFORMANCE & MACHINE or its suppliers to the shipping address on file. Shipping insurance must be selected at the time of ordering and cannot be selected after. Once the tracking information for a product has been generated and the product has shipped, the shipping insurance amount can NOT be refunded. This is a product replacement insurance and therefore PUNCH-OUT PERFORMANCE & MACHINE will NOT refund your money.
The limits of this coverage will be equal to or less than the original purchase price of the product(s). The combined limit will never exceed the original order subtotal. PUNCH-OUT PERFORMANCE & MACHINE will replace each product a maximum of one time.
FILING TIME FRAMES
• Time to File: Maximum 60 Days from Date of Shipment
• Non-Delivery Shipments: Wait 15 Days for Domestic Shipments
• Damaged Shipments: Must Be Filed within 7 days of receipt
If your product is not replaceable and/or the product is no longer available from the manufacturer, PUNCH-OUT PERFORMANCE & MACHINE will issue you a store credit for the original purchase price of the product. This plan is nontransferable and will expire 60 days after the shipment date. All replacement shipping cost covered by PUNCH-OUT PERFORMANCE & MACHINE will be UPS ground.
Generally, once your claim has been submitted, processing takes an average of 8-10 days. After a claim is approved PUNCH-OUT PERFORMANCE & MACHINE will ship the replacement product as quickly as possible. In some cases, due to limited product availability this may take 7-14 days.